These guidelines are meant as a guide and may not cover all scenarios. Any situation which requires an accommodation should be discussed with leadership or Human Resources.
While the guidelines set below are the minimum requirement, park and department management reserve the right to issue additional guidelines based on business or safety needs. Human Resources is the final authority of the Grooming Guidelines and interpretations.
Non-Uniformed/Costumed Employees
Non-uniformed/costumed employees must appear professional at all times. United Parks and Entertainment generally maintains a business casual dress environment year-round. There may, however, be circumstances when more formal attire is required, and employees are expected to adjust accordingly. Exercise appropriate judgment when hosting guests or vendors, when visiting the parks, vendors or clients, and when representing the company at community functions and meetings.
Most styles of pants may be worn as long as they are in good condition. Collared, button down or polo style shirts are acceptable. Skirts, dresses and/or blouses that are worn should be business appropriate.
Although it is a business casual dress environment, employees should still strive for a crisp, neat and appropriate look. At all times, employees should dress with the intent of setting a tone of casual professionalism.
Jeans and/or other denim attire may be authorized at specific locations for specific periods of time.
Uniformed/Costumed Employees
Employees in positions that require a costume and/or uniform will be fitted with a uniform. Uniforms and costumes must be fitted to ensure proper sizing for each employee. Uniforms may not be altered by employees.
Name Tags: All employees are issued name tags on their first day of employment. Nametags are an essential part of our attire and must be worn at all times on the top right side of the shirt/jacket or outermost garment.
Hair: Hair must be kept clean and neat. Extreme colors or styles are not permitted at work. Employees working with food and in some safety-sensitive areas must pull longer hair back from the face and/or wear additional hair restraints (i.e. hair net). As noted above any situation which requires an accommodation should be discussed with leadership or Human Resources.
Facial Hair: Must be well groomed, modestly trimmed. Facial hair may not be allowed for some jobs, such as those in which respirators are required, and in areas where food handling is required.
Fingernails: Fingernails are to be kept modestly manicured. Employees working with food may not wear nail polish. Employees working in some safety sensitive areas may be restricted in nail length.
Piercings: No visible piercing other than the ears and nose are allowed, with a maximum of three earrings and/or cuffs per ear. Earrings must be conservative in style, color and shape. Ear cuffs may not exceed ½ inch in width. A small nose stud is permitted but no rings are allowed. Gauges are allowed as long as its size is not distracting.
Jewelry: All jewelry, including but not limited to rings, necklaces, bracelets, etc. must be conservative in style, color and quantity. Necklaces must be kept inside the uniform shirt.
Tattoos: Visible tattoos are permissible provided they are not perceived as offensive or inappropriate. Should a tattoo be deemed inappropriate, it must be covered by a uniform. Tattoos should not be a distraction from the uniform.
Personal Hygiene: Employees are expected to practice good personal hygiene, with a focus on personal cleanliness. Due to close contact with guests and employees, the use of deodorant or antiperspirant is required. At times, multiple applications throughout the day may be needed.
Head Coverings: Acceptable head coverings include those issued by Wardrobe or designated as approved for uniform and purchased at the Employee store or in Wardrobe. Beanies, visors, earmuffs are permitted if solid black, white, or khaki in color with no design or logos (other than approved company logos). As noted above, any situation which requires an accommodation should be discussed with leadership or Human Resources.
Shoes: Shoe color should be predominantly white, black or grey and compliment the uniform given. If work boots are required, they may be black or brown. Departments may have other specific shoe requirements. Employees who work in close proximity to water may be allowed to wear sandals in specifically-defined styles.
Undergarments: Any item worn beneath the uniform shirt must not distract from the uniform. Employees are required to wear appropriate undergarments to ensure a professional appearance at all times.
Outerwear: Gloves, scarves, hats are permitted to be worn when temperatures warrant. They must not distract from employee’s uniform. Scarves must be tucked in jacket for safety purposes.
Related References, Resources and/or Forms
Company Handbooks
Seaworldjobs.com