Supervisor, Merchandise

SeaWorld Orlando

SeaWorld Orlando is a place of thrills, fun and positive, lasting memories. And that’s just what it’s like to work here! As a key member of our team, you’ll play a major role in bringing happiness and excitement to people from around the world. If you’re dedicated, dependable and driven to deliver exceptional guest service, this is place for you!

What you get to do:

  • Development of all direct reports by providing training, feedback and coaching
  • Know and ensure ambassadors follow all policies and procedures
  • Ensure prompt, efficient, and courteous guest service for all guests
  • Create, implement, and monitor plans for loss prevention in the area
  • Control the flow of goods and make up supply requisitions as needed to include cost of goods management.
  • Ensure store operations are conducted in accordance with all existing merchandise, park, and corporate operating policies and procedures
  • Ensure assigned areas (front and back of house) are maintained in a neat and orderly manner
  • Conduct training classes to include department orientation, cash handling, games training, Safety in Motion and Serve Safe training; maintaining all training records
  • Train, develop and coach ambassadors on photo quality, clarity and camera settings
  • Assist with troubleshooting of photo equipment and communicate issues to appropriate teams
  • Review and edit all schedules to insure proper coverage within assigned areas; timecard management
  • Maintain neat, clean, attractive, and functionally effective merchandise displays
  • Maximize sales and profit levels which includes recording sales to determine periodic usage of fast and/or slow moving items
  • Actively sell photo and retail merchandise, to include service items such as strollers and lockers
  • Restock displays; ensure in-stock items are on display and process damaged merchandise
  • Assist in taking stock counts and annual inventory, as needed
  • Transporting various sized boxes/packages by handcart
  • Perform other duties as assigned

What it takes to succeed:

  • High school diploma or equivalent
  • At least 18 years old
  • 3 years of previous retail or guest service experience
  • At least one year of leadership experience
  • Ability to multi-task and adapt to changes in a fast paced work environment
  • Experience dealing with loss prevention
  • Knowledge of all Microsoft Office applications
  • Ability to complete provided CPR training/certification
  • Excellent cash handling skills
  • Have strong written or verbal communication skills
  • Ability to stand for long periods of time
  • Ability to lift, push and pull 40 pounds
  • Comfortable working in/around water and around animals
  • Ability to walk on sand if assigned to water parks
  • Ability to move freely around work areas
  • Ability to to climb stairs
  • Ability to work indoors/outdoors in all weather conditions and temperature extremes
  • Available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays
  • Bachelor’s degree in Business Management, Hospitality or related field is preferred
  • Training experience preferred
  • Previous experience creating and maintaining merchandise displays preferred
  • Previous games and/or photo management experience preferred
  • At least 3 years of leadership experience is preferred
  • Possession of a valid state driver’s license preferred

The Perks of the Position:

As part of the SeaWorld family, you’ll enjoy a fun, fast-paced environment and great teammates, as well as:

  • Paid Floating Holidays
  • Accrual based Paid Time Off
  • SEA Employee Complimentary Park Tickets and Passes
  • SEA Park Discounts on Food and Merchandise
  • Medical, Dental, and Vision Insurance
  • 401K plan
  • Voluntary Insurance
  • Life Insurance
  • Disability Benefits
  • Dependent and Health Care Flexible Spending Accounts
  • Employee Assistance Program
  • Legal Assistance Plan

Join the team:

If you’re looking for the opportunity to make the most of your abilities in a one-of-a-kind setting with an entertainment industry leader, we’re looking for you!

More Information

SeaWorld Orlando

Orlando, FL


Full Time Hourly

$16.00 per hour