Call Center Reservationist

SeaWorld is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.


What you get to do:


As a B2B/Group Sales Reservationist, you’ll take on a variety of responsibilities to ensure internal and external guests, as well as business partners alike, will have all their booking needs met. You will:

• Provide exceptional, professional guest service over the phones and in person
• Answer general questions about all the SEA Parks and assist Resellers, Youth, and General groups in booking their reservations
• Handle inbound group sales and Education calls
• Attain quality and group sales revenue goals through customer benefit selling and exceeding internal and external customer expectations
• Process orders, research and solve problems that may occur within group bookings
• Perform data entry on new and existing contracted and non-contracted accounts
• Book group reservations for Park Tours and Discovery Cove products for consumers
• Manage all DCO reseller reservations and inquiries
• Sell tickets to inquiring groups
• Print hard stock tickets for applicable groups
• Reconcile MPR sales to ensure balance
• Maintain park and product knowledge by accessing department SharePoint site on daily basis
• Create and maintain all group order forms
• Maintain Delphi system updated with inquiries and bookings
• Maintain reporting on group-related activity
• Meet and maintain the established benchmarks set for key metrics for any specified period of time
• Learn new techniques, programs and information to achieve objectives
• Assist in other areas of as required

What it takes to succeed:

• Must have a high school diploma or equivalent
• Must be at least 18 years old
• Must be able to type at least 25 WPM
• Must have excellent written and verbal communication
• Must be have basic computer skills and ability to learn in-house systems
• Must be able to multi-task and adapt to changes in a fast-paced work environment
• Must be available to work varying shifts or hours based on park hours; i.e. be able to work opening and closing shifts

What else is important:

• Must be able to lift, push, pull and/or carry up to 50 lbs
• Bilingual preferred, but not required
• Previous call center experience preferred
• Must be able to work indoors in AC during entire shift
• Must be able to sit for long periods of time
• Must be able to work in a noisy environment

The perks of the position:


As part of the SeaWorld family, you’ll enjoy a fun, fast-paced environment and great teammates, as well as:

• Paid Holidays
• Flexible based Paid Time Off
• SEA Employee Complimentary Park Tickets and Passes
• SEA Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

Join the team!


If you’re looking for the opportunity to make the most of your abilities in a one-of-a-kind setting with an entertainment industry leader, we’re looking for you!