Aquatica (APT) Dispatcher

Aquatica San Antonio


At SeaWorld, we’re passionate about caring for animals. In fact, we’ve already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated, and hard-working individuals in a wide variety of roles. Join us and play an important part on our incredible team!

What you get to do:

As an Aquatica Dispatcher, you will be responsible for internal communications related to team member deployment and dispatching appropriate safety calls as they come in.

What is takes to succeed:

  • Must be at least 16 years old.
  • Work or educational experience using radio and phone equipment, including appropriate radio etiquette.
  • Must have a working knowledge of the English language with excellent verbal and written communication skills.
  • Previous dispatch experience preferred.
  • Must have the ability to work with and maintain sensitive data.
  • Must have working knowledge of Microsoft Office Applications to include Word, Excel and Outlook & have the aptitude to learn additional internal software programs.

What else is important:

  • Provides excellent guest service to guests and ambassadors.
  • Must be able to sit for long periods of time.
  • Ability to work in high stress conditions and maintain composure in both presence and communication.
  • Work a flexible schedule; hours based on business need to include opening, mid-, and closing shifts; nights, weekends, and holidays.
  • Answer incoming team member calls and communicate any absent or tardy team members to appropriate leadership.
  • Assist in identifying “day of” staffing deficiencies and assist in identifying available team members either via calling team members in or redeploying.
  • Monitor and respond to radio and phone inquiries from park personnel.
  • Maintain Attraction Performance Database to include codes, downtimes, capacities, or penetration.
  • Responsible for timely distribution of park count, attraction downtime, or other information as directed by leadership.
  • Monitor, respond, and relay calls from lifeguard alert system to leadership (Aquatica Only); assist in disseminating communication to appropriate leadership regarding operational emergencies (SeaWorld).
  • Monitor weather and alert areas as needed for wind speed/ lightning detection.
  • Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations.
  • Must be willing to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.
  • Must be able to successfully complete all legal, company, and department training requirements to include (but not limited to) passing required tests and certifications within established timelines.

The perks of the position:

As part of the SeaWorld family, you’ll enjoy a fun, fast-paced environment, and great teammates, as well as:
  • FREE park admission
  • Discounted park admission tickets and passes for family and friends
  • Park discounts on food, merchandise, etc.

Join the team!

If you’re looking for the opportunity to make the most of your abilities in a one-of-a-kind setting with an entertainment industry leader, we’re looking for you!

More Information

Aquatica San Antonio

San Antonio, TX

14669

Seasonal

$10.50 per hour

No