Supervisor, Merchandise

SeaWorld San Diego

What you get to do:

As a Merchandise Supervisor, you’ll provide frontline management supervision in the following areas: Policies and procedures, projects, personnel, security and safety of all Merchandise locations. You will lead and inspire a team to deliver great guest experiences from the get-go. You will also:

  • Guides team to exceed financial and guest service targets for location(s)

  • Responsible for the supervision and development of all direct reports and ambassadors by providing training, feedback and coaching, write and distribute performance tracking/appraisals

  • Facilitate the timely completion of work order

  • Scheduling of ambassadors and monitors Kronos; timecard management

  • Monitor and manage location stock flow and Min/Max’s, restock displays, and process damaged merchandise

  • Product research and management as it relates to the area.

  • Monitors safety of ambassadors and merchandise facility including maintaining neat, attractive and functional merchandise displays

  • Sign off on Customer refunds up to $200

  • Perform department duty responsibilities as assigned.

  • Coordinate annual inventory for assigned location(s)

  • Assist Manager with plan-o-grams for prompt and correct product activation

  • Assist with planning promotional presentation layouts and merchandise events

  • Monitor area programs for any inconsistencies and corrects

  • Ensure excellent customer service by responding to customer requirements, expectations, and needs

  • Occasionally assist other location and areas throughout the park as needed; other duties as assigned

What it takes to succeed:

  • At least 18 years old

  • A valid California driver’s license; visiting students and military are required to have valid driver’s license from state of residency and able to provide a copy of the DMV report and able to complete the Company Vehicle Driver Training class and obtain a SWC driver’s license

  • High School diploma for GED; or equivalent combination of education and experience

  • Minimum two years related experience; or equivalent combination of education and experience

  • Excellent written/verbal communication skills and be able to speak effectively before groups

  • Excellent math skills to compute rate, ratio and percent and to create and interpret graphs

  • Able to frequently lift/move 25-50 pounds and stand and sit for prolonged periods of time

  • Able to regularly use hands and fingers

  • Able to handle multiple tasks and work in a fast paced environment

  • Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or languages, and individuals with special needs

  • Outgoing, and able to provide excellent guest service and interact favorably with the public

  • Ability to self-motivate as well as motivate ambassadors

  • Basic knowledge of financial terms for revenue department

  • Able to work indoors and outdoors in all weather conditions

  • Able to work independently and troubleshoot issues

  • Clear understanding of ParkWare, MMS, Kronos, and Microsoft Office Applications

  • Understanding of AP Pro, Photoshop, ATRB, RTS and Scheduler systems preferred

  • Theme park experience preferred

The perks of the position:

As part of the SeaWorld family, you’ll enjoy a fun, fast-paced environment and great teammates, as well as:

  • Paid Floating Holidays

  • Accrual based Paid Time Off

  • SEA Employee Complimentary Park Tickets and Passes

  • SEA Park Discounts on Food and Merchandise

  • Medical, Dental, and Vision Insurance

  • 401K plan

  • Voluntary Insurance

  • Life Insurance

  • Disability Benefits

  • Dependent and Health Care Flexible Spending Accounts

  • Employee Assistance Program

  • Legal Assistance Plan

Join the team!

If you’re looking for the opportunity to make the most of your abilities in a one-of-a-kind setting with an entertainment industry leader, we’re looking for you!

More Information

SeaWorld San Diego

San Diego, CA


Part Time