Park Operations Receptionist (Base Operator)

SeaWorld San Antonio

Please Note: this position requires availability/ working on weekends, weekdays, holidays, and any other times that the park is open. The Information Host/ Hostess (Park Ops Receptionist) is a centralized communication unit for incoming and outgoing INTERNAL communication related to ambassador deployment and dispatching appropriate safety and deployment calls. In addition, Host/ Hostess will need to record incidents according to operational procedures.

What you get to do:
  • Answer incoming ambassador calls and communicate any absent or tardy ambassador to appropriate leadership. Assist in identifying “day of” staffing deficiencies and assist in identifying available ambassadors either via calling in or redeploying.
  • Monitor and respond to radio and phone inquiries from park personnel
  • Maintain Attraction Performance Database to include codes, downtimes, capacities, or penetration
  • Responsible for timely distribution of park count, attraction downtime, or other information as directed by leadership
  • Monitor, respond, and relay calls from lifeguard alert system to leadership (Aquatica Only); assist in disseminating communication to appropriate leadership regarding operational emergencies (SeaWorld)
  • Monitor weather and alert areas as needed for wind speed/ lightning detection
  • Oversee the department checkout process for vehicles and radios
  • Responsible for maintaining work area
  • Other duties related to job as prescribed by leadership.
  • The Park Operations Receptionist will also assist with other system based administrative support to include purchasing, ticket fulfillment, and/or other identified tasks.

What it takes to succeed:
  • Work or educational experience using radio and phone equipment, including appropriate radio etiquette
  • Have the ability to work with and maintain sensitive data
  • Have working knowledge of Microsoft Office Applications to include Word, Excel and Outlook
  • Have the aptitude to learn additional software programs
  • Have excellent verbal communication skills; preferred candidate would be bilingual
  • Be willing to certify in park positions to support operation as needed
  • Ability to work a flexible schedule to include weekends, weekdays, evenings and holidays
  • Be able to multi-task and adapt to changes in a fast paced work environment
  • Be able to sit for long periods of time
  • Consistently practice safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations
  • Be willing to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards
  • Be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines

The perks of the position:
As part of the SeaWorld family, you’ll enjoy a fun, fast-paced environment and great teammates, as well as:
-FREE park admission
-Discounted park admission tickets and passes for family and friends
-Park discounts on food, merchandise, etc.

Join the team!
If you’re looking for the opportunity to make the most of your abilities in a one-of-a-kind setting with an entertainment industry leader, we’re looking for you!

More Information

SeaWorld San Antonio

San Antonio, TX


Part Time

$10.50 per hour


8/15/2022 11:59 PM ET