IT Systems Technician

SeaWorld San Diego

IT Technician II

At SeaWorld, we’re passionate about caring for animals. In fact, we’ve already rescued over 38,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated and hard-working individuals in a wide variety of roles. Join us and play an important part on our incredible team!

What you get to do:
  • Perform service transition tasks according to ITIL methodology processes (Asset management, change management, knowledge management-SOP management)
  • Perform service operation tasks according to ITIL methodology processes (Event management, incident management, problem management, request fulfillment, access management)
  • Interact professionally with other department and outside vendors
  • Manage multiple projects to ensure they are completed on time, on budget, and according to the customer’s request.
  • Troubleshoot logical/physical networking issues
  • Install and build network switches and wireless access points
  • Document network topology
  • Identify wired and wireless performance issues.
  • Maintain PCI Compliance
  • Develop/maintain various SOP’s as needed
  • Maintain/Troubleshoot POS register issues
  • Troubleshoot complex telephony issues
  • Interact with corporate IT and vendors to isolate and repair software and remote troubles calls
  • Physically and Logically troubleshoot network issues
  • Document PC issues and provide detailed steps to resolve issues in the future. Must be able to execute steps provided in documentation
  • Work with IT team members on event set ups and department moves
  • Assist with new user network access set up
  • Assist with repair parts and receiving process
  • Other duties as assigned

What it takes to succeed:
  • College Degree or equivalent experience
  • Technical certifications for PC, Network, Telcom, and system support experience
  • At least 5 years of experience working with PC, POS, Network, System Support and/or Telecom experience
  • Advanced knowledge of Windows, Cisco IOS, and/or Avaya
  • Excellent written and verbal communication skills
  • Strong math skills
  • Advanced telephone knowledge (VOIP, Digital, Analog)
  • General knowledge of Linux/Mac OS
  • General knowledge of POS systems
  • General knowledge of digital displays
  • Understanding of databases
  • Understanding of programming concepts
  • Understanding of servers (Web, SQL, Application, etc)
  • Ability to recognize service design (according to ITIL methodology processes) concerns and address with peers and supervisors. (Service levels, availability management, information/physical security management)
  • Ability to lift 75 pounds
  • Ability to push/pull 150 pounds
  • Ability to bend, lift, push and climb ladders repetitively
  • A valid state driver’s license and the ability to obtain a company driver’s license
  • Available to work varying shifts or hours based on park hours; i.e. be able to work opening and closing shift, weekends (generally Saturday or Sunday)

What else is important:
  • 5 year guest service experience
  • College degree
  • Advanced networking skills
  • Project management experience

The perks of the position:
As part of the SeaWorld family, you’ll enjoy a fun, fast-paced environment and great teammates, as well as:
  • Paid Floating Holidays
  • Accrual based Paid Time Off
  • SEA Employee Complimentary Park Tickets and Passes
  • SEA Park Discounts on Food and Merchandise
  • Medical, Dental, and Vision Insurance
  • 401K plan
  • Voluntary Insurance
  • Life Insurance
  • Disability Benefits
  • Dependent and Health Care Flexible Spending Accounts
  • Employee Assistance Program
  • Legal Assistance Plan

Join the team!
If you’re looking for the opportunity to make the most of your abilities in a one-of-a-kind setting with an entertainment industry leader, we’re looking for you!

More Information

SeaWorld San Diego

San Diego, CA


Part Time

$27.05 Per Hour