Supervisor, Park Quality

Sesame Place San Diego

Do you have a passion for helping others? Do you enjoy putting a smile on people’s faces? Do you love making guests feel at home – even if that home covers 80 acres and is full of breathtaking attractions, shows and animals? We’re looking for fun, friendly, energetic individuals to provide exceptional guest services throughout our theme parks.

What you get to do:
As a Supervisor for Park Quality, you’ll lead an incredible team in delivering an exemplary level of guest service. Working in a team environment, you and your will model a positive attitude, a high level of energy and an unyielding commitment to quality. You will:
  • Responsible for the development of Assistant Supervisors, OJT’s, and team members by providing training, feedback, coaching and scheduling
  • Enthusiastically represents SeaWorld by displaying a positive attitude, high level of energy and commitment to quality throughout all aspects of the job
  • Responsible for daily operation of specified area within the Park Operations department
  • Ensure a safe environment for all team members, guests, and animals
  • Ensure compliance to all state/federal regulations, park policies, and department procedures
  • Ensure ambassadors receive break and meal periods in accordance with company policy and applicable law
  • Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
  • Maintain inventory and stock/replace areas supplies and equipment as needed
  • Schedule compactor pulls
  • Monitor daily labor to align with labor budget and daily attendance
  • Assist in the creation and adjustment of labor line schedules and monitor daily labor to align with labor targets
  • Conduct equipment and safety checks in compliance with department and company standards
  • Attend to ambassadors and follow park protocol in emergency situations
  • Respond to ambassador and guest needs
  • Communicate effectively with other areas within the department as well as other departments in the park
  • Track information to complete daily and weekly reports
  • Coordinate safe entry and exit flow for large amphitheater
  • Provide a safe viewing experience for parades and outdoor events

What it takes to succeed:
  • At least 18 years of age
  • 2 years of Operations Leadership experience required; or equivalent combination of education and experience
  • Proficient in Microsoft Office applications
  • Bachelor's degree (B.A.) from a four-year college or university preferred
  • Available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidays
  • Able to positively interact with guests and co-workers of all ages, ethnic/cultural backgrounds, and/or language, and individuals with special needs
  • Possession of a valid state driver’s license
  • Able to lift or move 75lbs
  • Able to complete provided CPR/AED training/certification
  • Able to be trained and certified at all assigned areas and job functions
  • Able to climb stairs/ladders
  • Comfortable with operating forklift/scissor lift/man lift/Pressure washers
  • Able to operate and maneuver in/around tight spaces
  • Able to use heavy equipment for cleaning
  • Comfortable with exposure to noise and vibrations
  • Able to work in all weather conditions and temperature extremes
  • Able to train on and properly use protective gear
  • Comfortable working around fumes/dust/odor
  • Able to bend, sit, stand, squat, stoop, walk, kneel, reach with hands and arms at shoulder level or below, climb and reach with hands and arms above shoulder level
  • Comfortable speaking in front of large groups of guests and team members
  • Able to remain calm and professional during challenging situations
  • Have a working knowledge of all Microsoft Office applications

The Perks of the Position:
As part of the SeaWorld family, you’ll enjoy a fun, fast-paced environment and great teammates, as well as:
  • Paid Floating Holidays
  • Accrual based Paid Time Off
  • SEA Employee Complimentary Park Tickets and Passes
  • SEA Park Discounts on Food and Merchandise
  • Medical, Dental, and Vision Insurance
  • 401K plan
  • Voluntary Insurance
  • Life Insurance
  • Disability Benefits
  • Dependent and Health Care Flexible Spending Accounts
  • Employee Assistance Program
  • Legal Assistance Plan

Join the team:
If you’re looking for the opportunity to make the most of your abilities in a one-of-a-kind setting with an entertainment industry leader, we’re looking for you!

More Information

Sesame Place San Diego

Chula Vista, CA


Part Time

$18.50 per hour