Assistant Supervisor, Park Quality

Sesame Place San Diego

Do you have a passion for helping others? Do you love making guests feel at home – even if that home covers 200 acres and is full of breathtaking attractions, shows and animals? We’re looking for fun, friendly, energetic individuals to provide exceptional guest services throughout our theme parks.

What you get to do:
As an Assistant Supervisor for Park Quality, you’ll lead an incredible team in delivering an exemplary level of guest service, including engaging with guests and maintaining a clean and safe environment through the park. As a team leader, you will model a positive attitude, a high level of energy and an unyielding commitment to quality. You will:

  • Enthusiastically represents Sesame Place by displaying a positive attitude, high level of energy and commitment to quality throughout all aspects of the job
  • Ensure a safe environment for all team members, guests, and animals
  • Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching
  • Ensure compliance to all state/federal regulations, park policies, and department procedures
  • Ensure ambassadors receive break and meal periods in accordance with company policy and applicable law
  • Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
  • Maintain inventory and stock/replace areas supplies and equipment as needed
  • Schedule compactor pulls
  • Monitor daily labor to align with labor budget and daily attendance
  • Conduct equipment and safety checks in compliance with department and company standards
  • Attend to ambassadors and follow park protocol in emergency situations
  • Respond to ambassador and guest needs
  • Communicate effectively with other areas within the department as well as other departments in the park
  • Track information to complete daily and weekly reports

What it takes to succeed:
  • At least 18 years of age
  • Proficient in Microsoft Office applications
  • Bachelor's degree (B.A.) from a four-year college or university preferred
  • Able to positively interact with guests and co-workers of all ages, ethnic/cultural backgrounds, and/or language, and individuals with special needs
  • Possession of a valid state driver’s license
  • Able to lift or move 75lbs
  • Able to complete provided CPR/AED training/certification
  • Able to be trained and certified at all assigned areas and job functions
  • Able to climb stairs/ladders
  • Comfortable with operating forklift/scissor lift/man lift/Pressure washers
  • Able to operate and maneuver in/around tight spaces
  • Able to use heavy equipment for cleaning
  • Comfortable with exposure to noise and vibrations
  • Able to work in all weather conditions and temperature extremes
  • Able to train on and properly use protective gear
  • Comfortable working around fumes/dust/odor
  • Able to bend, sit, stand, squat, stoop, walk, kneel, reach with hands and arms at shoulder level or below, climb and reach with hands and arms above shoulder level
  • Comfortable speaking in front of large groups of guests and team members
  • Able to remain calm and professional during challenging situations
  • Have a working knowledge of all Microsoft Office applications
  • During peak season, at least 4 days of unrestricted availability with one day being a weekend day, and availability to work holidays
  • During the off season, at least 3 days of unrestricted availability with one day being a weekend day, and availability to work holidays

The perks of the position:
As part of the SeaWorld family, you’ll enjoy a fun, fast-paced environment and great teammates, as well as:

  • FREE park admission
  • Discounted park admission tickets and passes for family and friends
  • Park discounts on food, merchandise, etc.

Join the team:
If you’re looking for the opportunity to make the most of your abilities in a one-of-a-kind setting with an entertainment industry leader, we’re looking for you!

More Information

Sesame Place San Diego

Chula Vista, CA


Part Time, Seasonal

$15.50 per hour