IT Technician I

Busch Gardens Williamsburg

Busch Gardens® Williamsburg is an action-packed European-themed adventure park with 17th-century charm and 21st-century technology, boasting more than 130 acres of family fun. Home to top-rated roller coasters including the all-new Pantheon®, the world’s fastest multilaunch coaster coming in 2021, more than 50 rides and attractions, live stage shows, monthly special events and delicious culinary experiences. Busch Gardens has been voted the “World’s Most Beautiful Amusement Park” every year since 1990.

Position Summary

Provide world class technology support at Busch Gardens and Water Country USA.

What You Get to Do:

  • Providing direct support for in park systems to include system installation, troubleshooting, repairs and problem resolution
  • Troubleshoot and isolate problems with network PC’s, printers, peripheral devices, and other IT supported assets
  • Support park fiber and copper communications infrastructure
  • Collaborate with other departments to bring unique experiences to our guests
  • Conducting and maintaining equipment inventories
  • Contacting vendors for service calls and shipping equipment out for repairs as required
  • Assisting with user account administration and general IT Help Desk support
  • Troubleshoot and isolate problems with network PC’s, printers, peripheral devices, and other IT supported assets
  • Complete work requests and incidents quickly, and maintain system documentation as needed
  • Other duties as directed

What it Takes to Succeed:

  • Must be comfortable working outdoors in all weather conditions
  • Experience with Office 365
  • High School diploma required with some technical training on PC’s and Microsoft Windows operating systems
  • Minimum 1 year experience with PC’s and Windows 10 Operating System
  • Work experience and understanding in network hardware such as Ethernet and peripheral equipment
  • Must have a valid driver’s license and able to meet company driving guidelines
  • Must be willing to be scheduled to work evenings, weekends and holidays
  • This position could involve bending and lifting of computers and computer related equipment and the ability to access area under construction and behind scenes.
  • Must be able to lift, carry, push, and pull up to 50 lbs. occasionally
  • Must be a self-motivator and work with minimal supervision
  • Must be able to work well in a team environment and possess good interpersonal communications skills and work well with users
  • Demonstrated ability to manage multiple tasks efficiently and to work independently, providing timely resolution of customer needs

The perks of the position:

As part of the Busch Gardens family, you’ll enjoy a fun, fast-paced environment and great teammates, as well as:

• Flexible Time Off package
• SEA Employee Complimentary Park Tickets and Passes
• SEA Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

Join the team!

If you’re looking for the opportunity to make the most of your abilities in a one-of-a-kind setting with an entertainment industry leader, we’re looking for you!

More Information

Busch Gardens Williamsburg

Williamsburg, VA


Part Time

$16.00 per hour