Director of Merchandise

SeaWorld San Diego

At SeaWorld, we’re passionate about caring for animals. In fact, we’ve already rescued over 37,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated and hard-working individuals in a wide variety of roles. Join us and play an important part on our incredible team!

Director of Merchandise
SeaWorld San Diego

While providing operational excellence leadership to the Merchandise department, the Director of Merchandise enthusiastically represents SeaWorld by displaying a positive attitude, high level of energy, and commitment to quality throughout all aspects of the job. This role is responsible for ensuring the Merchandise department is meeting and exceeding both guest expectations and financial goals.

What you get do
  • Ensure the execution of the strategic plan for the merchandise department
  • Drive continuous improvement in guest service, team member engagement, efficiency, and financial growth
  • Foster team member development through training that maximizes short- and long-term department success
  • Leverage and create department financial metrics
  • Partner with cross functional teams to ensure park and corporate initiatives are successfully executed
  • Ensure product strategy is supported and milestones are obtained
  • Oversee cost management and goals, including department labor and operation expenses
  • Drive a sales focused department through training and auditing
  • Lead and inspire Merchandise concepts and operations strategies/tactics to ensure best-in-class operations
  • Develop and execute creative operational initiatives that impact the business short- and long-term
  • Ensure adherence to policies and procedures of the Merchandise department
  • Partner with product activation manger to leverage trends and product strategies across all stores
  • Support the management of inventory accuracy and movement at both warehouse and stores
  • Own annual merchandise inventory process for park
  • Support a safe environment through strict adherence to and advancement of safety protocols

What it takes to succeed
  • Exceptional communication, interpersonal, analytical, critical thinking and presentation skills
  • Ability to maintain composure in stressful situation while multi-tasking and making quick decisions
  • Ability influence others on required direction to maximize revenue
  • Proficiency with Windows-based software, particularly PowerPoint and Excel
  • In-depth understanding of retail financial terms and metrics
  • Knowledge of inventory management concepts
  • Flexibility to work varying shifts/hours based on business needs, including all shifts, nights, weekends and holidays
  • Ability to positively interact with park guests and coworkers of all ages, ethnic/cultural backgrounds/languages, and individuals with special needs

Required Education and Experience
  • Related Bachelor’s degree
  • Seven years of leadership experience across multiple business units
  • Experience within a high-volume retail environment
  • Proven success increasing sales and profitability
  • Previous theme park or regional retail experience
  • Knowledge of Parkware, MMS, ATRB, Kronos, and Scheduler systems

The perks of the position:
As part of the SeaWorld family, you’ll enjoy a fun, fast-paced environment and great teammates, as well as:
  • Paid Floating Holidays
  • Paid Time Off
  • SEA Employee Complimentary Park Tickets and Passes
  • SEA Park Discounts on Food and Merchandise
  • Medical, Dental, and Vision Insurance
  • 401K plan
  • Voluntary Insurance
  • Life Insurance
  • Disability Benefits
  • Dependent and Health Care Flexible Spending Accounts
  • Employee Assistance Program
  • Legal Assistance Plan

Join the team!
If you’re looking for the opportunity to make the most of your abilities in a one-of-a-kind setting with an entertainment industry leader, we’re looking for you!


More Information

SeaWorld San Diego

San Diego, CA


Full Time Salaried