Guest Services Ambassador

SeaWorld San Antonio

Guest Services Ambassador

Do you have outgoing and uplifting spirit to consistently put a smile on someone’s face? Do you have the ability to take action and turn every interaction into a positive guest experience? We’ve got a great opportunity for you to connect with our guests and keep them coming back for more.

What you get to do:

As a Guest Services Ambassador you'll:

  • Interact with park guests, satisfied and dissatisfied, using conflict resolution skills when necessary.
  • Process group reservations, education programs, global reservations, ticket upgrades, while accurately processing monetary transactions.
  • Adhere to all cash handling policies and procedures to ensure accuracy and accountability
  • Accommodate lost children and parents.
  • Accept and log lost and found items.
  • Remain stationed at assigned post until all guests have exited the park
  • Consistently practice safe work habits including, but not limited to use of personal protective equipment, lifting and reporting of unsafe situations.
  • Provide excellent guest service to guests and ambassadors.
  • Work as part of a team to increase productivity
  • Maintain a professional appearance that meets SEA grooming standards.

What it takes to succeed:

  • Must be at least 18 years of age.
  • Preferred 6 months prior customer service experience. Ideal candidates will have prior experience as a SWT or APT Guest Relations Host/Hostess.
  • Must possess excellent customer service skills, communication skills, and problem solving abilities.
  • Must have familiarity with Microsoft Window’s operating system.
  • Must be able to stand, walk and work for long periods of time in extreme weather conditions.
  • Must be willing to work a flexible schedule that includes weekdays, weekends, evenings, and holidays.
  • Must be able to process monetary transactions and accurately use a register; cash handling experience a plus.
  • Must be willing to work as part of a team.
  • Must be able to multitask while maintaining a positive attitude to ensure excellent guest service.
  • Must be willing to comply with all cash handling policies and procedures.
  • Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations.
  • Must be willing to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.
  • Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.

The perks of the position:

As part of the SeaWorld family, you’ll enjoy a fun, fast-paced environment and great teammates, as well as:

  • FREE park admission
  • Discounted park admission tickets and passes for family and friends
  • Park discounts on food, merchandise, etc.

Join the team!
If you’re looking for the opportunity to make the most of your abilities in a one-of-a-kind setting with an entertainment industry leader, we’re looking for you!

More Information

SeaWorld San Antonio

San Antonio, TX

Part Time, Seasonal

$11.00 per hour