Supervisor, Creative & Show Operations

SeaWorld San Antonio

When you're at a theme park, the fun never ends! And our entertainment department is a big reason why! We are seeking an Entertainment Supervisor who can bring our theme park to life! Vision, creativity, innovation and an unyielding commitment to excellence are all critical to helping our entertainment department function. Is that you? Jump right in!

What you get to do:
This role is a project-based production supervisor role with duties that oversee the installation, rehearsal and operation of assigned Entertainment venue/area, including the supervision and development of the cast and crew on a daily basis. Our Entertainment Supervisor will maintain ongoing and overall safety/quality of shows and events as well as being responsible for the daily operation, maintenance, and show integrity of specific show product and their venues. Also, as a key role in the pre-production phase of projects, this position requires general knowledge of various theatrical disciplines, refined logistical and scheduling abilities, and exceptional time and project management skills.

In this role, you will also be responsible for :
  • Following and maintaining training protocols and standard operating procedures in your assigned venue/area and collaborating with your Manager to update and develop these, as needed.
  • Performing administrative responsibilities such as: budget tracking, punch lists, rehearsal schedules, production archives, production calendars & timelines, power point presentations, creative development (depending on the ambassadors particular aptitudes), production stage manager responsibilities, assisting with ambassador on-boarding, Kronos, Seeds, work orders, and providing audition support when needed.
  • Maintaining SEA quality and integrity for assigned Entertainment product.
  • Assisting in the installation/remounting of new or changing show/performance product while maintaining open, clear and concise communication with internal and external departments.
  • Working with cast and crew to maintain the integrity of the show and maintenance with regards to technical and safety related issues as well as general cleaning. Learning and running technical tracks as applicable.
  • Training, supervising, evaluating, coaching and developing the cast/crew in your assigned venue/area and maintaining ambassador training records.
  • Utilizing standard procedures to track and document positive and negative behaviors, administering feedback sessions and evaluations in a timely manner.
  • Developing the training and maintenance of safety inspections and procedures for your assigned venue(s)/area(s). This includes, but is not limited to, green tag procedure, injury reduction plans, MSDS sheets, emergency action plans, ambassador injury reports and monthly safety inspections. Consistently practicing safe work habits and reporting unsafe situations to management.
  • Acting as the point-of-contact in your respective areas for internal and external departments, as well as outside contractors (i.e. directors, choreographers, construction companies, etc.)
  • Performing various tasks for assigned venue(s)/area(s) to include, but not limited to, attending meetings, attending development classes, monitoring team’s schedules and hours, ambassador documentation, updating/maintaining ambassador files, checking/responding to email in a timely manner, creating/maintaining personal & venue calendars and assisting guests when necessary.
  • Demonstrating consistent courtesy and professionalism in all work aspects with all ambassadors and guests.
  • Performing other duties as assigned.

What it takes to succeed:
  • Must have a High School diploma or equivalent. College degree in theater or equivalent experience is preferred.
  • Minimum one (1) year theme park experience preferred.
  • Minimum one (1) year production experience in media which may include; theater; television; radio; motion pictures, dance, recording studio or visual arts.
  • Special Event/Stage Manager/Project Management experience preferred.
  • Demonstrated ability to lead a team and work well with others with strong organizational & time management skills.
  • Strong computer skills with an emphasis in Microsoft Office: Word, PowerPoint, and Excel.
  • Working knowledge of the English language with excellent verbal and written communication skills.
  • Ability to walk and stand for long periods of time in extreme weather conditions. *Must be willing to work a flexible schedule, which includes weekdays, weekends, evenings and holidays.
  • Ability to multitask while maintaining a positive attitude to ensure excellent guest service.
  • Must be comfortable climbing onto platforms and catwalks to perform venue inspections/maintenance checks.Certain venues require the ability to swim.
  • Ability to work as a team player, communicate and resource with internal and external ambassadors.
  • Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations
  • Willingness to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.
  • Ability to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.

The perks of the position:
As part of the SeaWorld family, you’ll enjoy a fun, fast-paced environment and great teammates, as well as:
  • Paid Floating Holidays
  • Accrual based Paid Time Off
  • SEA Employee Complimentary Park Tickets and Passes
  • SEA Park Discounts on Food and Merchandise
  • Medical, Dental, and Vision Insurance
  • 401K plan
  • Voluntary Insurance
  • Life Insurance
  • Disability Benefits
  • Dependent and Health Care Flexible Spending Accounts
  • Employee Assistance Program
  • Legal Assistance Plan

Join the team!
If you’re looking for the opportunity to make the most of your abilities in a one-of-a-kind setting with an entertainment industry leader, we’re looking for you!

More Information

SeaWorld San Antonio

San Antonio, TX


Full Time Hourly