IT Technician (Part-Time)

SeaWorld Orlando

When you’re at one of our theme parks, the fun never ends! And our IT team is a big reason why. If you’re self-motivated and have the knowledge and skill to keep our Parks operating in peak working order – get on board

What you get to do:
As an IT support team member, you will:

  • Perform service transition tasks according to ITIL methodology processes (Asset management, change management, knowledge management-SOP management)
  • Perform service operation tasks according to ITIL methodology processes (Event management, incident management, problem management, request fulfillment, access management)
  • Interact professionally with other department and outside vendors
  • Manage single projects to ensure they are completed on time, on budget, and according to the customer’s request.
  • Interact with corporate IT and vendors to isolate and repair software and remote troubles calls
  • Assist users with laptop set up and testing
  • Assist with troubleshooting logical/physical networking issues
  • Assist with troubleshooting complex telephony issues
  • Work with IT team members on event set ups and department moves
  • Assist with new user network access set up
  • Assist with repair parts and receiving process

What it takes to succeed:
  • 1-3 years of experience working with PC, Security Systems (CCTV and access control), Telecom, System Support and/or Network experience preferred
  • High school diploma or equivalent
  • Working knowledge of Windows, Cisco IOS, and/or Avaya
  • Excellent written/verbal communication skills and be comfortable speaking over a radio
  • Basic math skills
  • Basic analog phone troubleshooting skills
  • Able to recognize and address service design (according to ITIL methodology processes) concerns; to include service levels, availability management and information/physical security management
  • Able to lift up to 75 pounds and push/pull up to 150 pounds
  • Able to climb ladders and be comfortable working at heights up to 100 feet
  • Comfortable working around fumes/dust/odor
  • Comfortable working around animals
  • Able to work in all weather conditions
  • Available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays
  • Available to support an on-call rotation to assist with after-hours needs

The perks of the position:
As part of the SeaWorld family, you’ll enjoy a fun, fast-paced environment and great teammates, as well as:
  • FREE park admission
  • Discounted park admission tickets and passes for family and friends
  • Park discounts on food, merchandise, etc.

More Information

SeaWorld Orlando

Orlando, FL


Part Time