Supervisor, Park Operations

SeaWorld San Antonio

At SeaWorld, we’re passionate about caring for animals. In fact, we’ve already rescued over 37,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated and hard-working individuals in a wide variety of roles. Join us and play an important part on our incredible team!

What you get to do:

Primary Purpose:

As a member of the leadership team, this position is responsible for providing support/assistance in daily maintaining SEA safety standards and quality standards in assigned areas. Managing seasonal personnel and related business, not limited to labor management, rotations, inventory of storage room supplies, and park cleanliness.

Basic Requirements:

  • Must have a minimum of six (6) months park leadership experience with no significant performance deficiencies within that period or equivalent external experience.
  • Must have a strong operational background to include rides, stadiums, day park quality and or guest arrival.
  • Must possess basic computer/Window’s software knowledge.
  • Must have excellent English communication skills both written and oral. Must be comfortable speaking in front of large groups.
  • Must be able to perform job duties/task and meet the minimum qualifications of the positions within the scope of supervision.
  • Must be able to work indoors and outdoors, in varying Texas weather, to include extreme heat. Position may be exposed to fumes, dust, odors and cold/heat temperature extremes.
  • Must be able to lift, push, pull and/or carry up to 30 lbs.
  • Must be available at least 5 days and work a flexible schedule/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays.
  • Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.
  • Must be willing to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.
  • Must have excellent knowledge and understanding of policies and Standard Operating Procedures.
  • Must be a role model for SEA safety, guest service, cleanliness and grooming standards.
  • Provide excellent service to guests and ambassadors.
  • Promote and ensure a safe and secure environment for guests and fellow ambassadors.
  • Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights (if needed).
  • Perform all cleaning duties; including use of cleaning chemicals.
  • Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations.

Duties and Responsibilities:

  • Responsible for managing multiple operational outlets within a division and/or a specialized business support area.
  • Must be able to perform job duties/tasks of positions within scope of supervision and willing to perform tasks when business level require.
  • Responsible for labor management, including but not limited to, establishing and maintaining line schedules, authorizing position requisitions, hiring, monitoring labor expenses in correlation to revenue, and ensuring accuracy of ambassadors' payroll records.
  • Responsible for managing ambassador performance ensuring appropriate ambassador training, providing formal and informal feedback on performance, and making recommendations related to progressive discipline.
  • Maintains and tracks revenue and/or expenses; tracks sales data, manages per caps, budget and revenue.
  • Demonstrate ownership of assigned area through responsibility of facility performance, acting with integrity and professionalism, following through on commitments and making educated decision with a sense of urgency.
  • Work with Assistant Supervisors in assigned areas to perform opening, operating, and closing procedures exceeding established department standards while leading and enforcing all department and park policies and procedures.
  • Communicate clearly and often. Inform area leadership of key issues, maintain communications with Assistant Supervisors and Manager and conduct daily communications with ambassadors.
  • Foster adaptability within your assigned work group/area. Lead by example in an ever-changing climate, be open and set the example for willingness to new ideas and opportunities.
  • Embrace and positively communicate change; always with a sense of urgency.
  • Lead and inspire ambassadors to include Assistant Supervisors in self-development. Identify individual skill levels and provide opportunities to enhance individual performance. Actively seek out self-development opportunities to grow skill level and increase knowledge experience.
  • Provide timely and meaningful performance feedback to ambassadors in your charge. Track performance history and seek Salaried Managers assistance as needed. Complete yearly performance appraisals as required.
  • Assists department leadership in establishing an environment that promotes personal development of self and others, creating high morale amongst entire team and sets the example for development.
  • Creates an inspiring, collaborative, innovative and results-orientated location environment fostering guest service, job satisfaction, and retention and talent development.
  • Interact with guest by greeting them and providing excellent service in an efficient and courteous manner.
  • Work in a team environment and interact with others in a professional manner.
  • Manages inventory and orders from onsite warehouse.
  • Assists department with other duties as assigned.

More Information

SeaWorld San Antonio

San Antonio, TX


Part Time, Seasonal

$17.00 per hour